For Rox Subscription Members
What does this mean?
If you subscribe on the 31st of August, you will start your membership in August and receive the August’s mineral.
If you subscribe on the 30th of September, you will start your membership in September and receive the September’s mineral.
Depending on your location, we will ship either USPS Priority 2-day Mail OR UPS 3-Day. Every order ships within 3 business days of processed payment.
What does this mean?
If you signed up for your Rox membership on the 15th of August, your September shipment will be processed on the 15th of September.
Simply log into your account and cancel before your renewal date and you will no longer be billed for future shipments. Your renewal date is based on the day you signed up to subscribe. For example, if you signed up on March 17th, your credit card payment recurs each month on the 17th. So, be sure to cancel prior to the 17th to avoid future charges.
General Shipping
Returns
LuxeRox Language
We have standards! Each LuxeRox specimen available in our Buy Now and Subscription-based offerings must meet our company size requirements. In order to be “palm-size”, at least ONE of the following dimensions (depth, height, OR width) MUST be at a minimum of 3 inches across.
LuxeRox Exclusives are:
1.) Any specimens that are too large to display on our standard LuxeRox mineral display stand
2.) Any specimens that are priced over $300.00 USD on our website
3.) Specimens that requires special packaging and won’t fit in our standard shipping box